Accounts
and guest purchases
Information collected when creating an account
We do not collect any financial information on this website.
All payments are processed by the PayPal secure server.
Required information on account creation:
• Your name
• Your shipping address
• Your email address (for login and communication)
• Your account password
Optional fields:
• Gender
• Company name
• Birthday
• Preferred model scale
• Newsletter subscription
• Your billing address (if different)
• Alternative email address (in case of rejected mails)
Some advantages of holding an account
- Easy and faster checkout process
- Always save your actual shipping cart
- Ability to use coupon codes reserved to account holders
- Ability to view all orders, history, download and print invoices, etc
- Only way to subscribe to our store newsletter (not ready yet, will be one per season)
- We will know your preferred model scale if we add free gifts or samples to your order
- Your preferred scale is preselected by default across product pages
Guest Customers
When you place an order as guest customer, our system creates a temporary account for you and a temporary password is sent to your email address.
This temporary account is created to give you the ability to follow your order and/or download your PDF files.
All temporary accounts are deactivated when your order is completed (or after 30 days).
If you want to turn this temporary account to a permanent account, all you have to do is to modify the temporary password for your own password by
logging in to your temporary account here
Related Questions and Answers
- How do I create an account?
1) Click the Create your account link at the top right hand side of our website.
2) Enter a valid email address (this will be your login name).
3) Then simply follow the prompts to complete setting up your account.
Your information is NEVER sold to any other company and is kept completely private.
- What is a temporary account (guest purchases)?
When you place an order as guest, our system creates a temporary account for you.
This temporary account gives you the ability to follow your order and/or download your files directly from our website.
Your temporary account is deactivated when your order is completed (or after 30 days).
- Can I turn my temporary account into a permanent account?
If you want to turn your temporary account to a permanent account, all you have to do is to
log to your temporary account
and modify the temporary password for your own value.
- How do I edit my account information?
Once logged in, click the My Account link at the top right hand side of our website to edit your account information.
1) Click the
Log in link, located above the horizontal categories menu.
2) Above the login box, click on the link "Need to reset password?".
3) Enter the email address used to register and click on the "Reset Password" button
4) We will send an email to you with a new password.
Once logged in with this new password, you will be able to change this password for your own in the
Personal Information page.
- How do I delete my account
To delete your account, send us a message.
- I am not able to create an account, my country is not in the dropdown list
If your country is not in the dropdown menu of available countries, contact us.
and we will add your country to the list.